Frequently Asked Question
What are the features of the Chat system?
Last Updated 5 years ago
Main features
- Real-time chat (without page refresh)
- Unlimited operators, chats, and users
- Unlimited departments (groups of operators)
- Priority queue of visitors
- Tracking of visitors
- Ability to invite a visitor to chat with themed invitations
- Localized to 30+ languages, unicode support
- Runs on your server and domain
- SMTP support for email notifications
- Easy-to-modify source code
- Plugins
Chat button
- Shows online/offline status
- Ready for email signatures
- Using different buttons on the same domain
- “Leave a message” when you are away
- Department buttons
- Button-as-text link
- Button-as-input field to call a specific operator2
Chat window
- Optional pre-chat survey
- Chat window themes (four themes are included)
- Operator and visitor “Typing Indicator”
- Operator’s photo in visitors chat
- Chat transcript emails
- Sound and visual alerts on new message
- Enable/disable notification sound
- Customize chat with your Logo, Name etc.
- Quickly convert text to hyperlinks in chat
- Not blocked by pop-up blockers
- Compatible with mod_security
- Protection against automated spam (captcha)
- Auto-reconnect if the internet connection went down
Operator abilites
- Web-based Operator Console
- Operator is away mode
- Canned messages for speed and consistency
- Track where your visitors clicked from to get to your website (refer URL)
- Chat conversation history with search
- Linking to previous visits, instant access to previous chats
- Information about visitor: first message, address, browser, geo-location
- Notification messages when visitors changes page
- Reassign/Transfer chat ownership
- Mark/Highlight nuisance visitors
- Administrator can view active chats
- Administrator can take over the chat
- Daily statistical reports
- Operator password retrieval
Groups of operators (Departments)
- Assign operator to multiple groups
- Hierarchy of groups
- Isolated groups
- Group canned messages
- Ability to select group in pre-chat survey
- Group button with online/offline status